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RMI has the experience,
technology, service strategies and people in place
to develop a Bad Debt Collection program that will
provide superior service and recoveries; all based
upon your unique needs, preferences
and requirements.
As an agency that is 100 percent dedicated to the
Healthcare Industry, RMI made a decision long ago to
attract, recruit and hire Account Service
Professionals. These individuals typically come from
a medical account services background or have
consumer service backgrounds, in contrast to many
agencies who hire collectors from
non-medical traditional, multi-line
agencies. |
RMI's initial and ongoing
training programs teach our staff a methodical,
empathetic, solution-oriented approached designed to
help your patients find a way to resolve
their balances. Our representatives work as your
patient's advocate rather than as their adversary.
We know that making an enemy of your patient will
not collect your money.
At RMI, your good reputation in
your community will be well-represented. A service
strategy of demonstrating dignity and respect for
your patients will continue when your accounts are
assigned to RMI. A virtual zero patient complaint
rate is a hallmark of Receivable Management, Inc.
Over the years, RMI's patient-centered,
solution-oriented approach has proven to be highly
effective in consistently producing the bottom
line-enhancing recoveries our clients rely upon us
for, especially in these days of "doing more with
less".
RMI's collections efforts are performed in strict
compliance with the Fair Debt Collection Practices
Act, HIPAA, FCRA as well as RMI's Code of Ethics
and Conduct.
Receivable Management, Inc.
maintains an A+ rating with the Better Business
Bureau.
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