Delinquent and Bad Debt Collections

RMI has the experience, technology, service strategies and people in place to develop a Bad Debt Collection program that will provide superior service and recoveries; all based upon your unique needs, preferences and requirements.

As an agency that is 100 percent dedicated to the Healthcare Industry, RMI made a decision long ago to attract, recruit and hire Account Service Professionals. These individuals typically come from a medical account services background or have consumer service backgrounds, in contrast to many agencies who hire collectors from non-medical traditional, multi-line agencies.

RMI's initial and ongoing training programs teach our staff a methodical, empathetic, solution-oriented approached designed to help your patients find a way to resolve their balances. Our representatives work as your patient's advocate rather than as their adversary. We know that making an enemy of your patient will not collect your money.

At RMI, your good reputation in your community will be well-represented. A service strategy of demonstrating dignity and respect for your patients will continue when your accounts are assigned to RMI. A virtual zero patient complaint rate is a hallmark of Receivable Management, Inc.

Over the years, RMI's patient-centered, solution-oriented approach has proven to be highly effective in consistently producing the bottom line-enhancing recoveries our clients rely upon us for, especially in these days of "doing more with less".

RMI's collections efforts are performed in strict compliance with the Fair Debt Collection Practices Act, HIPAA, FCRA as well as RMI's Code of Ethics and Conduct.

Receivable Management, Inc. maintains an A+ rating with the Better Business Bureau.

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