Columbia
Ultimate Business Systems (CUBS) The
Collector System: RMI utilizes the
state-of-the-art CUBS Collector System. RMI
has been a CUBS user since 1985. The CUBS
system is highly flexible, is upgraded
annually or more frequently and allows
in-house custom tailoring to meet a variety
of client needs and requirements. We have
the ability to use recall statements to
create account data lists, work lists, ad
hoc reports, etc. from a virtually unlimited
array of data elements. RMI has the ability
to create new data elements to address the
unique needs for working your accounts.
Since 1985, RMI has customized our system to
enable us to be very effective at servicing
our clients' changing needs.
Timely, Accurate and Useful Client
Reports: RMI's system provides an array
of user-friendly reports for our clients to
track account flows, define and manage
account inventory, account status and
batch-tracked history performance. As an RMI
client, you can be assured of being provided
timely and accurate reports.
Predictive Dialing: RMI's predictive
dialer is fully integrated with our
collection software. Our dialer effectively
triples our collectors' productivity.
Account Scoring: RMI utilizes a
Medical Account Scoring system to predict
the collectability of accounts; this allows
us to work your accounts "smarter" to
maximize recoveries for you.
Account Data Scrubbing and Skiptracing:
RMI processes accounts through data
scrubbing and skiptrace databases to
identify current location information.
Collectors also have the ability to check
on-line skip sources as needed.
Electronic Data Transfer: RMI can
receive account placements, account updates
and return accounts to our clients through a
variety of secure, automated methods, at
intervals (daily, weekly, monthly, etc.)
defined by the needs and requirements of our
clients.
Secure Interface with Client System:
RMI can interface with your account system
via a web-based connection or via a secured
NAT/Tunnel connection, as agreed upon and
established by our respective I.S.
Departments. RMI has many years of
experience utilizing our clients' systems to
allow us to more fully and independently
service their accounts.
Call Monitoring and Recording: RMI's
phone system allows for supervisory
monitoring and automatic recording of all
collection calls. Recordings of calls can be
promptly provided to our clients upon
request via a digital WAV file.
Automated Payment Plan
Monitoring/Statements: RMI's system
allows for partial payment plans to be set
up (subject to client guidelines). Consumers
will automatically receive a
statement/payment reminder on a monthly
basis.
Disaster Recovery: RMI maintains
backup systems in the event of system
failure due to natural disaster or
otherwise. RMI uses a dual backup
methodology. All of our Direct Access
Storage Devices are redundant. We maintain a
complete backup of the live data. In
addition, we do a complete backup nightly to
secured archiving media.
RMI uses NCE's Disaster Recovery Services
for design of a disaster recovery plan and
implementation of the plan if needed.
